Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and there is no guaranteed way to win. Every wager should be treated as an entertainment expense. Outcomes are based on chance or the rules of the relevant game, and previous results do not predict future results. A win is never guaranteed, regardless of how long you have played, how much you have spent or what has happened in earlier rounds.

Before you play, decide how much time and money you are comfortable using. Only gamble with money that you can afford to lose after essential expenses, savings and other financial commitments have been covered. Never use rent, mortgage payments, household bills, loan repayments or money intended for food and other necessities.

• Set a personal spending limit before starting and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from everyday spending where possible.
• Never chase losses by placing larger or more frequent bets.
• Do not gamble when you are angry, upset, tired or under the influence of alcohol or other substances.
• Do not borrow money, use someone else's payment method or sell belongings to fund gambling.
• Remember that gambling is not a reliable source of income or a solution to financial difficulty.

A useful personal rule is to stop when your planned session or budget ends, whether you are winning or losing. A win does not create an obligation to continue, and a loss does not create a reason to keep playing. Walking away is a responsible decision at any point.

Set limits and use account controls

Planning your gambling in advance can make it easier to remain in control. Consider setting both a money limit and a time limit. A limit should reflect your personal circumstances and should be affordable even if the full amount is lost. It should never be based on expected winnings.

Available safer gambling tools

Depending on the account and services available, safer gambling controls may include deposit, spending or wagering limits, time reminders, breaks from play and account suspension or self-exclusion. These controls are intended to help you manage access and spending. Review the terms of any control carefully, including when it starts, how long it applies and whether it can be changed.

• Choose a limit before gambling rather than after a loss.
• Use reminders or session breaks to check how long you have been playing.
• Consider a temporary break if gambling is taking more time or money than planned.
• Use account closure or self-exclusion if you need to stop gambling for a longer period.
• Do not create another account or use another person's account to avoid a restriction.
• Ask the service for information about available controls if you are unsure how they work.

A break or self-exclusion is most effective when combined with practical steps outside the account. You may wish to remove saved payment details, block gambling websites or applications, tell someone you trust and avoid places or situations that make you want to gamble. If gambling is causing harm, do not wait for the situation to become worse before asking for help.

Protect your account

Keep your login information private and use a strong, unique password. Do not allow other people to use your account, and do not use another person's account. Check your account activity and payment history regularly. If you notice activity that you do not recognise, stop using the account and raise the issue through the available support process.

Recognise when gambling may be becoming a problem

Problem gambling can affect anyone, including people who have gambled for a long time without difficulty. It may develop gradually, and a person may not notice the impact until gambling affects their finances, relationships, work, study, sleep or wellbeing. You do not need to wait for a crisis before seeking support.

The following signs may suggest that gambling is becoming difficult to control:

• Thinking about gambling for much of the day or feeling restless when trying to stop.
• Spending more time or money gambling than you intended.
• Increasing bets or deposits to achieve the same level of excitement.
• Trying repeatedly to cut down or stop without being able to do so.
• Chasing losses or gambling to recover money that has already been lost.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Gambling to escape worry, sadness, loneliness, anger or other difficult feelings.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Missing work, study, appointments or sleep because of gambling.

If any of these signs apply to you, stop and take a break. Do not try to solve losses by gambling more. Write down your recent spending, review your commitments and tell a trusted person what is happening. An independent gambling support service can help you understand your options and develop a plan that suits your situation.

If you are worried about someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Avoid lending money to cover gambling losses or taking responsibility for their gambling. Support is also available for family members and friends affected by another person's gambling.

Getting help in Australia

Independent help is available across Australia for people affected by gambling. Gambling support services can provide confidential information, counselling, financial guidance and practical assistance with reducing or stopping gambling. You can seek help for yourself or ask for guidance about a family member, partner or friend.

You can contact a relevant gambling support organisation in your state or territory, speak with a qualified counsellor or ask your doctor about suitable support. National and local services may offer telephone, online or face-to-face assistance. Availability can vary, so use current information from an official Australian health or gambling support source.

1. Stop gambling and take a short break from your account.
2. Tell a trusted person that you would like support.
3. Review your finances and identify any urgent bills or debts.
4. Use available account limits, suspension or self-exclusion options.
5. Contact an independent support service for confidential advice.
6. Seek urgent assistance if gambling has contributed to thoughts of self-harm or immediate danger.

If you or someone else is in immediate danger, contact emergency services or an appropriate crisis service in Australia. Gambling support services are not a substitute for emergency assistance. If financial problems are involved, an independent financial counsellor may also be able to help you understand debts, payments and available options.

Spinwinera Casino can provide information about safer gambling features and account-related controls that may be available through the service. However, independent support is often the best source of advice about gambling harm, mental health, relationships and financial concerns.

Age, account use and our approach

You must not use online gambling services unless you are legally permitted to do so in your location. Do not allow a person who is under the applicable minimum age to access your account, watch you gamble or use your payment method. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites and applications.

• Keep gambling accounts and devices protected with passwords or other access controls.
• Do not save login details where children or other unauthorised people can access them.
• Do not open or use an account on behalf of another person.
• Do not use gambling as a way to manage a personal, relationship or financial crisis.
• Take a break whenever gambling stops feeling enjoyable or becomes difficult to control.
• Ask for help early rather than waiting until losses or other impacts become severe.

Spinwinera Casino aims to present responsible gaming information clearly and support customers who want to manage their gambling. We may take steps in line with applicable requirements where activity, account information or a request for assistance indicates that additional support or restrictions should be considered. Any available controls, reviews or account actions are subject to the relevant terms, policies and legal requirements.

Responsible gambling is a shared responsibility. No tool can replace personal awareness, and setting a limit does not remove the possibility of loss. Make informed choices, monitor your behaviour and seek independent assistance whenever gambling is affecting your life. If you choose to gamble, keep it within limits that are affordable, planned and comfortable for you.